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Store Policies

When used in conjunction with our drawings website, on which you will find drawings and installation instructions for our products, this store should allow most customers to accurately order the parts necessary to overhaul, repair, or replace turbo systems manufactured by Tornado alley Turbo, Inc. If you have any questions about whether you are ordering the right part, please contact J.B. Nelson at 580-332-3510 for assistance.

General Information

Sales for parts you believe may be covered under a TAT warranty must be paid for when ordered. Warranty refunds will be mailed to you after the parts are returned and the related warranty claim is approved. See Warranty Returns Policy for more information.

Prices displayed on tatparts.com e-store, including any e-store specific discounts, offers or special pricing, are valid for purchases made through the e-store only.

Tornado Alley Turbo, Inc., is not acting as a technical advisor to the buyer or installer in any manner. It is the installer's responsibility to verify that the part, part configuration and paperwork provided by the seller is relevant and acceptable for the intended use or aircraft application.

Minimum Order

Please note that due of the high cost of handling small orders, we cannot accept internet orders below our $50.00 minimum (before shipping charges).

Miscellaneous Fees

Please note that any core charges or other possible surcharges will be calculated and added to the order at the beginning of the checkout process.

Policies


Shipping Policy

We strive to ship your order as soon as it is confirmed. Orders normally ship within 24 hours for domestic destinations and 48 hours for international destinations. However, our shipping estimates are not guaranteed. The amount of time it takes for you to receive a product will depend on your shipping choice.

We use UPS for shipments up to 150 pounds (68kg). We are unable to ship to P.O. Box addresses. All items must be shipped to a valid street address.

Shipping charges are based upon the shipment option you select at Checkout. Not all shipping methods are available in all geographic areas, see www.ups.com for details.

Once your order has shipped you will receive your UPS tracking number(s) by e-mail.

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

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If you select a Next Day Air shipping method please be aware that orders placed after 2pm may not ship out until the following day.


8130 Form(s) Policy

These forms are required by aviation authorities in some countries for installation of parts on certificated aircraft. 8130 forms are not available for all products and many of our suppliers charge a fee for 8130 forms. Should you need us to provide 8130 forms we will charge a processing fee of $75 USD (subject to change without notice) per shipment which will be added to your invoice. 8130 forms cannot be ordered after the parts have shipped, they must be requested at time of order. If you determine 8130 forms are required after you receive the product, you must return the product to TATI at your expense for 8130 form processing. Please check with your local authorities prior to placing an order for parts for a certificated aircraft to see if the TATI Certificate of Conformance on each invoice is sufficient or if 8130 forms are required.

8130 form processing is mandatory on all orders shipped outside the US.

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Non-Warranty Return Policy

Tornado Alley Turbo (TAT) will grant credit upon the return of UNUSED parts as follows:

  1. The part must be returned under an RMA number authorized by TAT.
  2. The part must be returned, undamaged, within 30 days of purchase.
  3. The original purchase price of the part must exceed $50.00
  4. All paperwork and compliance documentation must be returned with the part.
  5. Shipping charges for the return are paid by buyer.

Items returned in compliance with the above requirements will issued a sales credit in the amount of the original sales price, less a re-stocking charge of either 20% or 30%, at TAT's discretion, depending on the effort necessary to re-certify the part for resale.

No electronic components or parts will be accepted for return if they were installed or otherwise used.

Credits, less the restocking fee, will be disbursed by check within 30 days of return.

RMA's may be obtained by e-mailing us at cs@taturbo.com or calling J.B. Nelson at 580-332-3510 x1115.

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Warranty Policy

All products are warranted for twenty four months from the date of sale against defects in workmanship and materials. Tornado Alley Turbo, Inc.'s (TATI) only obligation shall be to repair or replace at the manufacturers option the product provided it is returned transportation prepaid to the factory within twenty four months from the date of sale.

Defects or failures due to incorrect installation, improper usage or handling, or by any other condition beyond our control, as to any and all of which TATI will be sole judge, are specifically excluded from this warranty. This warranty gives you specific legal rights.

EXCEPT AS PROVIDED IN THIS AGREEMENT, THERE ARE NO EXPRESS WARRANTIES COVERING THE PRODUCTS AND TATI. SHALL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO, OR RESULTING FROM ANY DAMAGE TO, OR DEFECT IN, SAID PRODUCTS. TO THE EXTENT ALLOWED BY LAW, EXCEPT FOR THE WARRANTY EXPRESSLY PROVIDED IN THIS AGREEMENT, TATI. HEREBY DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Click to view the ASC Warranty Procedures.

Please see the Tornado Alley Turbo After Market Parts Warranty PDF for more Warranty information.

View our Allowable Labor Hours table.

Please file a warranty claim using our Claims Application

In the first instance please contact our warranty department at warranty@taturbo.com.

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